COVID-19 Pandemic 3.25.2020
With the impact of the novel coronavirus (COVID-19) disrupting much of our daily lives, Irwin EMC wants to assure the communities we serve that we are prepared to continue our operations throughout the duration of this public health crisis.
We are carefully balancing member service with the overall well-being of our members, employees and the communities we serve. With that in mind, please be aware of the following modifications to our operations:
~Our lobbies are closed to walk in traffic
~We will handle business through our drive-thru window such as membership applications
~We recognize the financial hardship this event may create for many families. Our staff will work with members on a case-by-case basis on payment arrangements if necessary.
Our operations personnel will continue their important work to keep the power system operating reliably. We will continue to respond to outages 24 hours a day, and you can pay your bill through our app, kiosks, website and phone in addition to the drive-thru.
One thing that is certain in uncertain times is our commitment to you and the communities we serve.